Guarantee

 

European Cabinetry Warranty

Subject to proof of purchase, Codu Pty Ltd T/A European Cabinetry (“EC”) provides the following limited warranties to the original purchaser of European Cabinetry products purchased and used in Australia and New Zealand only on the following terms and conditions:

Standard 36 Month Warranty - EC warrants that it will, at its option, repair or replace any cabinet carcass, hinge and drawer runners, handles, doors and panels that suffer a failure due to a defect in the materials or manufacturing process within three months from the date of purchase.

The Standard 36 month warranty does not apply to a product’s finish achieved, including any colour or shade selected and / or applied, by the customer and / or any third party.

This warranty applies only to the original purchaser of EC products used for normal, personal, domestic and household purposes only.

The original purchaser may obtain the benefit of this warranty on the following conditions:

1. The EC product was purchased from an authorised EC retailer and was paid for in full;

2. The original purchaser is able to provide an acceptable form of proof of purchase;

3. The EC product was installed and is used in accordance with all supplied product information and instructions; and

4. EC is notified within thirty (30) days of the alleged problem occurring.

EC aims to rectify genuine warranty claims as a matter of priority. This is generally achieved by inspecting the product and determining the basis for the claim and by introducing immediate corrective action measures to prevent re-occurring problems. It is therefore essential that all warranty claims are promptly submitted to EC within the thirty (30) day period of the alleged problem occurring as stated above.

This warranty represents the only warranty given by EC and no other person or organisation is authorised to offer any alternative.

2. Exclusions and limitations This warranty does NOT cover:

• Products without proof of purchase

• Products not purchased from an authorised EC retailer

• Products which have not been paid for in full

• Products which are resold or resupplied or constitute second hand goods

• Normal wear and tear

• Usage other than normal personal, domestic or household use.

• Installation that is not in accordance with supplied installation instructions

• Defects which have been disclosed as a feature or limitation of the products in any literature published by EC

• Variations in colour and shade

• Delamination

• General colour fading or discolouration or damage due to direct and indirect light (exposure to direct sunlight should be avoided)

• Slight variations or differences in the visual features of the products inherent within the manufacturing process.

• Accident, misuse, abuse, negligence, improper handling or failure to follow supplied care directions

• Exposure to excessive heat, moisture, ultra violet light or physical or chemical abuse (such as oven cleaners, floor and paint strippers and other harsh chemicals)

• Alteration, modification, repair or use of the product which is inconsistent with supplied product instructions

• Damage, problems or failure caused by acts of God, fire, wind, lightning, flood, storm, vandalism, earthquake, war, civil insurrection, pests, vermin, insects, spiders or interference by foreign objects or matter affecting the product such as dirt, debris, soot or moisture

• Damage, problems, or failure caused by extreme weather conditions, including, but not limited to, hail, salt, or other harsh substances

• Products which have been installed in a portable or mobile building, structure or application including, but not limited to, a caravan or boat

• Products which are re-installed at a location other than the original installation site

• Inadequate support in the structure to which the product is installed

• Products installed against walls and floors that are not square, level, or flat.
• Repairs to products without the authorisation of EC in writing
• Damage as a result of transport or movement of the product by the buyer or any third party.

 

 

If your EC product has been discontinued, EC may offer at its option a replacement with a similar EC product. EC does not warrant that replacement will fit any existing fixtures or chattels, which include but is not limited to appliances and/or components, sinks, taps, dishwashers, ovens, stovetops, rangehoods, plumbing, electrical, flooring, windows, walls, ceilings and other cabinetry or furniture.

 

EC does not warrant the removal, installation, deinstallation, reinstallation or set up costs or any other associated costs with a claim. EC does not warrant any consequential, incidental, direct or indirect loss, expense or damage suffered by you or any third party arising from or in relation to the use, installation, performance or failure of any EC product. This warranty is not transferable or assignable.